Beware of getting ripped off by software companies selling you crap

[NNN0LHI]

I found this company called Ascentive software on a banner for my weather bug and everything sounded cool. Money back guarantee and everything. But there is a catch. After they get your info, name and credit card info I got a screen that offered me the ability to re-download the software in the future if needed for an extra 5 bucks and I bought it like a dummy.

Well the software was crap. It did find stuff wrong with my computer but the program was unable to fix any of it. I called the company and they credited my card for the $29.95 purchase price right away, but not the 5 bucks for the ability to download their crappy program in the future which I will never use.

So I got fecked out of 5 bucks by these creeps. Don't let the same happen to you.

http://www.ascentive.com/support/new/guides_general_download.phtml?guidetype=ActiveSpeed&prodtype=sub

Don

[aquart]

1. Google is excellent for this sort of thing.

Before you buy ANYTHING, Google it with the word "problem" and see what comes up.

[NNN0LHI]

3. Thank you and you are right

http://www.ripoffreport.com/reports/0/170/RipOff0170925.htm

Report: Ascentive
Category: Computer Software

Ascentive Failure to refund and generally wasting my time Philadelphia Pennsylvania
*REBUTTAL Individual responds ..Yet another fobbing off
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Ascentive
Phone:
Fax:
101 Spring Garden Street
Philadelphia, Pennsylvania, 19123
U.S.A.

In a weak moment when my computer was running slowly I replied to an Ascentive (which should be re-named Dis incentive) ordering their RAM ROCKET (Speed up your computer by 375%)After filling in my info. I was directed to a form asking me to tick one of a few programs listed. In error and entirely my fault I ticked WIN ROCKET. and sent the order off. I realised immediately what I had done and sent a follow up e-mail explaining that I only wanted RAM ROCKET and not WIN ROCKET which I never downloaded and has never been on my computer.

After a fortnight and finding RAM ROCKET not living up to the promise I sent another e-mail explaining that the computer was now crashing and that I had no reply from my previous e-mail. Needless to say they took money from my credit card for both progtams. IOn the last day of the 30 day period I went on their web site and explained the problem. I have been in touch for months and been led the proverbial wild goose chase and every time I think we are getting somewher we get back to square one. They are completely without honour and should be thrown off the WEB.

Sorry it's longwinded but even if my story prevents one honest person being duped then I will feel better

Thanks for letting me express my views on your web site

Ian
ALTRINCHAM
United Kingdom

[Not Me]

2. Been there.

It's too bad, but now I am very skeptical of software download sites. (except iTunes).

[AlCzervik]

4. the only soft ware i've purchased online was ipod ripper which was totally worth

the $12.95 or somewhere in that neighborhood that i paid for it.

[villager]

5. how 'bout some open source freeware? :

http://www.freewarefiles.com/

[Touchdown]

6. I got one excellent PS plug-in. Neat Image.

It runs slower than the other Photoshop filters, but it's noise removal is excellent. I bought it years ago, but since then, I've been wary of any net based software sales pitches. Hell, I still like my Turbo Tax to come in a box.

[NNN0LHI]

7. Update: I just checked my credit card online and they have now credited the entire amount

Guilt must have gotten to them?

Don