xenophobic Reliant Energy ad in Texas touts 24/7 Texas based customer

[RB TexLa]

service.

Got to make sure no foreigners are getting any of our money from our electricity bill.

:puke:

[NutmegYankee]

1. I don't find anything wrong with that.

It shows a commitment to the American worker, and to our country. Besides, have you ever called the outsourced customer support people. They just read from a list and if the question or answer isn't written there, they just hang up! The other problem is that you cannot escalate the call - they will not hand you up to a manager.

[pimpbot]

2. I actually hate overseas call centers

Because most of the time I cannot understand a word they are saying. Partly because of their accent, partly because of the crappy VoIP lines companies use to save even more money. Not saying I get a bad US based CSR now and then, but most of the time I call and get overseas CSR, my problem cannot be resolved and they end up transfering me to tier 2 back in the US.

[GrantDem]

3. Call Centers employing American workers...

Exactly the way it should be.