|
Edited on Thu Jul-31-08 04:47 PM by napi21
The problems lasted almost 9 damn months...on & off. I'll tell you how I got things finally straightened out.
I wrote a polite but strong business letter to the President & CEO, Neil Smit, and copied Harwan Fawz, VP and Chief Technology Officer & Robert Quigley, Ex. VP and Chief of Merketing.
Their Corp. office address is:
Charter Communications Inc. 12405 Powerscourt Drive St. Louis, Mo. 03121
I was concise in my description of the long term problems I've had, kept it to one page, and at the end I asked "Is this REALLY the way you want Charter to function?
I sent hard copy letters via snail mail individually to each Officer. 5 days later, I received a call from the Secretary in the President tellilng me they had received my letter and she had notified the local VP in charge of operations and the local field supervisor as well. I would be hearing from them very soon. That afternoon, I received calls from both the VP & the Field Super. Both gave me THEI PERSONAL CALL PHONE #'S and told me as soon as there was a problem, I was to contact them immediately.
It did take about 2 weeks after that to get the problems cleared up, actually for several valid reasons, but I haven't had any major problems since.
The problems I've had since have been either weather related or due to some diphead digging and cutting the cable.
Here are the current Officers and their positions:
Executive Officers Position Neil Smit President and Chief Executive Officer Michael J. Lovett Executive Vice President and Chief Operating Officer Jeffrey T. Fisher Executive Vice President and Chief Financial Officer Grier C. Raclin Executive Vice President, General Counsel and Corporate Secretary Marwan Fawaz Executive Vice President and Chief Technology Officer Robert A. Quigley Executive Vice President and Chief Marketing Officer Joshua L. Jamison East Division President Paula J. Trustdorf West Division President Mary L. White Central Division President Eloise E. Schmitz Senior Vice President, Strategic Planning Lynne F. Ramsey Senior Vice President, Human Resources Kevin D. Howard Vice President and Chief Accounting Officer
If I can help you any more, just PM me. Believe me, I know every emotion you are having right now! I've had them all and probably said worse things than you have!
BTW, I live in North Georgia. Sorry. I should have included that.
|