Heads Up to all Embarq High-Speed Internet users!

[Tandalayo_Scheisskopf]

And I quote:

Effective January 6th, 2009 the price of Embarq's 10M/896k service will be reduced by $10 for residentail customers. This means the regular ala carte price will be 54.95, and the discounted rate with a qualifying package will be 44.95 (which if you recall is what the price of 5M was a year ago). This change is to maintain competitive pricing in the market and drive higher sales of the service. This offer is available to new DSL customers and reactively to existing customers.

You. The price is going DOWN! To get this price you MUST call Embarq sales and ASK for the price reduction. Keep this post readily at hand. I did, and I read it to the sales rep and she went immediately and dropped my billing rate by $10.00/mo on my DSL!

And another thing: She told me that due to Embarq's upcoming merger, they are gonna be hiring a LOT of people.

[rwheeler31]

1. link

This is hearsay.

[Tandalayo_Scheisskopf]

2. No, it is not hearsay.

I got the drop in rate just hours ago. But that said, I will give you the link you so rudely asked for. Please notice that one of the people in this thread, Embarq Joey, is an employee, tasked by Embarq, to offer customer services in this forum:

http://www.dslreports.com/forum/remark,21695328

Now, an apology would be a nice gesture. On the other hand: Notice, if you will, the lack of cyanosis in my lips.

Man, the rudeness around here of late...

[RoyGBiv]

3. Umm, hello?

Tando is not in the habit of posting random bits of nothing that he pulls out of the ether and does in fact take some care when commenting on any issue, most especially those having something to do with technology of this sort.

According to employees on DSL Reports, this is in fact the new pricing model.

And this is the way it typically works. One of the worst kept secrets in the industry is that broadband service is mostly profit ... or could be mostly profit except that the companies who offer it have been using the revenue stream to invest in their own infrastructure. Whatever the case, it generates a lot of income. This also leaves a lot of room for manipulation of prices *downward*, which is rare in a service industry. (When is the last time your cable or phone bill went down?) Competition among the companies has become so fierce, that they play with these prices or with their pricing structure for packages, often by adjusting Internet service rates. For example, at Cox, when you got the 3-product bundle, you got a discount depending on the level of service in that bundle. Almost the entire amount of that discount came off the Internet service. The discount's product code is in fact an HSI product code.

When you do an across-the-board price cut, the companies tend to offer it to new customers first, but will certainly give it to already existing customers when they ask. Otherwise, you get a scenario where the customer disconnects, then reconnects later either under another name or, if the company salespeople don't check closely (which they usually don't if they have a quota system placed on them), the same name. And that process costs the company money, so they prefer just to give you the new rate.

Not sure why you'd react to Tando's PSA post in such a manner.

[Kaleko]

4. Thanks for the heads-up, TS.

I wrangled Earthlink rates down to $ 24.99 a month two years ago for broadband.

Now I'm pondering whether it's worth it to try and play DirecTV against Time-Warner cable co. I'm paying way too much for DirecTV with HBO.