City Considering Outsourcing 911 Calls

my2sense

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Sun Mar-07-10 04:26 AM
Original message

City Considering Outsourcing 911 Calls

Maryville may save up to $250,000 by having dispatchers from another municipality take over answering 911 calls, but the union representing those workers is pushing back.

Village officials are considering outsourcing police, fire and emergency calls to Glen Carbon dispatchers. Under the arrangement, Glen Carbon telecommunication would field 911 calls from Maryville and relay information to Maryville police and fire crews.

Maryville would pay Glen Carbon a fee for the service, although that amount hasn't been determined. The proposal requires various approvals.

Maryville may save up to $250,000 by having dispatchers from another municipality take over answering 911 calls, but the union representing those workers is pushing back.

Village officials are considering outsourcing police, fire and emergency calls to Glen Carbon dispatchers. Under the arrangement, Glen Carbon telecommunication would field 911 calls from Maryville and relay information to Maryville police and fire crews.

Maryville would pay Glen Carbon a fee for the service, although that amount hasn't been determined. The proposal requires various approvals.

more here:

http://suburbanjournals.stltoday.com/articles/2010/03/07/madison/news/0307cvj-mary91100.txt

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leftofcool

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Sun Mar-07-10 06:18 AM
Response to Original message

1. Wot? No outsourcing to India?

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Historic NY

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Sun Mar-07-10 06:19 AM
Response to Reply #1

2. there is a good joke in there.

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zbdent

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Sun Mar-07-10 10:08 AM
Response to Reply #2

5. "Welcome to 911 ... your call is important to us and may be monitored for

training purposes ... how may I help you?"

...

"While you are waiting for the ambulance to arrive, how about those insert 'local' sports team reference ?"

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my2sense

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Sun Mar-07-10 06:30 AM
Response to Reply #1

3. Absolutely insane isn't it?

All we need to throw into the mix of an emergency is a language barrier. It seems our gov't could not have screwed us better if they'd had a manual "How To Screw Up America".

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Starry Messenger

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Sun Mar-07-10 08:21 AM
Response to Original message

4. k & r for visibility

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joeybee12

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Sun Mar-07-10 10:14 AM
Response to Original message

6. Anyone see Reno 911 when they outsourced their 911 calls to India?

Hee-larious! I can see this brilliant idea by maryville going the same route.

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