Fed Initiates Medicare Bans on Aetna
The Federal Government has taken punitive action against the insurance giant Aetna by announcing that it will bar Aetna from signing on any new Medicate patients until corrective action is taken by the company that has bogged down the process of providing seniors with the prescription drug orders. A great many complaints had been filed against the insurance company due to lack of quality service. This prompted the Center for Medicare and Medicaid Services (CMS) to take effective action. Until Aetna takes the steps required to correct its deficiencies and make sure they do not occur again, enforcement action will not be lifted. The ban takes place on April 21, 2010 so Aetna does have the benefit of a few days to launch corrective action.
Common problems Aetna was guilty of included slow processing and appeals, not applying low income subsidies in a timely manner, and other unnecessary delays. The severity of the problems that can derive from such non-action prompted numerous complaints. The fact that action was taken against Aetna should not come as a surprise.
Outreach to those customers that have been adversely affected by Aetna is being conducted by CMS. This could possibly aid in eliminating many problems in the future.
http://www.techjackal.net/other/2010/04/10/fed-initiates-medicare-bans-on-aetna/