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I've been out of work since January of this year. I've been working really hard to find a job, but to no avail. My regular unemployment benefits ran out in mid-July, and I received my application for emergency unemployment compensation benefits the other week.
I went to mail the application last week, and when I went to put it in the mailbox at the post office, the box was full to the brim. I was worried perhaps my envelope might have gotten lost (I'm a worry wart...so sue me!).
Anyway, over the course of this period of career transition, I've had to call the VA Employment Commission on occasion. It's damned near impossible to get through to the local (Richmond) office, so I wind up having to call an office out of town. Usually, it's in Culpeper.
Each time I've talked to someone there, he or she has been very pleasant. On the other hand, when (and if I can ever get through to the local office (Richmond) where I am), the woman who answers the phone is usually rude. Today, I swear, she sounded like she was sucking on a lollipop. She didn't seem to want to help me. The lady I called in the Culpeper office at least asked me for my SSN and tried to help me.
I also have had bad experiences with this one lady in the Charlottesville office. She put me through to someone and it immediately went to "this person's mailbox is full" voice mail. I called back, and she was no help. She said, "All I can say is to keep calling back and hope they pick up." I said, "You don't understand. That person needs to clear his or her mailbox so people can leave messages." She didn't care.
I understand the people at the VEC offices are probably over-worked, but some of them need to really need to show some compassion to those of us who are out of work and who are very frustrated. I told the lady in Culpeper I would be happy to take the woman's job in Richmond. I would be pleasant and would be happy to assist people who are looking for a job. She said the people in her office have experienced rudeness from the Richmond office as well. Why don't they complain?
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