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It seems to me that the show is designed primarily to humanize the boss and to construct him or her as empathetic toward the workers. For the workers, the show ultimately manages to pick out a few examples of suffering and create rewards that are limited to them--a raise for this person, a vacation for that person, a gift of tuition for that person's child--rather than looking at systemic changes that will improve the lives of all the workers. So the show tells us, in effect, the boss is more like us than not; if he weren't so removed from the situation of the worker, he would do things to help, but he just doesn't <i>know</i>.
I also think the show has a kind of phoniness that pervades its very premise: CEOs know that their workers are underpaid and alienated from their labor. That's the nature of the beast and what makes CEO stay CEOs: by keeping a constant eye toward the bottom line and figuring out more ways to increase 'productivity'/eliminate workers. So...they get to see the results of keeping shareholders happy.
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