from OnTheCommons.org:
Is America giving up on the idea of the public?Thoughts from Charlotte, North Carolina
By Mary Newsom
This week my daughter had to phone Live Nation about some concert tickets. As she worked her way through endless voice-mail menus and critiqued the different “on hold” songs, I told her a story about the olden days.
Before you were born, I said, when you called places people answered. Lacking voice mail menus, companies hired people whose job was to answer the phone and deal with your problem.
It reminded me of what I’ve come to consider the Golden Age of Air Travel. Remember in the 1970s and ’80s? You had leg room, pillows, meals and usually a vacant seat next to you. The stewardesses were all smiles and service. Ticket agents were cheerful. And with government regulation, airlines were profitable.
Compare that to today’s scenes, such as JetBlue flight attendant Steven Slater’s behavior Monday. After an unpleasant passenger encounter – who hurled the first curse is under dispute – he swore at the passenger, opened the inflatable slide, grabbed a beer and slid off the job.
And in my job as an editor at the Charlotte Observer I’ve written about the new greenway along Charlotte’s Little Sugar Creek. Not a few people have told me how they hate to see the “waste” of public money on things like the greenway’s stone bridges (actually, that stone is inexpensive molded concrete), public art and the rockwork clock tower (clock donated by the Rotary Club). It’s as if people here are so unused to places that celebrate the public that they think it’s wastefully lavish for a public park to hold anything nicer than cinder-block buildings and utilitarian metal bridges. ...........(more)
The complete piece is at:
http://onthecommons.org/america-giving-idea-public