I had to call Citi Bank the other day with a question

[Omaha Steve]

My last call a few months ago went way out of the country. This time the voice said Citi Bank, this call answered in Missouri.

Things are changing slowly.

[hlthe2b]

1. Yeah... we're now the "cheap labor"..... Progress?

:mad:

[napi21]

2. Customer Service work was NEVER a high paying job! I'm glad to hear that at least ONE business is

listening to all the comlaints vrom all customers across the country who are really tired of havig to say pardon me, please repeat that, & I can't understand you!

I know when I bought my last computer, my first considration was product reputation, but my SECOND REQUIREMENT was that the co. provided online chat with their hel desk I gave up on trying to find a co. that employed Americans to speak to, bu at least I can understand a typed message v/s trying to understad someones english with such a heavy accent they were nearly if not completely uninteligible.

[Hekate]

4. Keep grinding your teeth like that and you'll be looking for a dentist

Take good news where you find it

Hekate

[hlthe2b]

7. I do...

I just don't buy in to the "altruism" or "customer service-first" spin that many companies will put on it.

[Hekate]

9. I don't care what they say about why they're doing it, I only care that they are bringing jobs home

Really and truly, that is good news. There was a time when jobs like that went to a couple of Midwestern states, to rural areas where farm wives would typically take them on because of the steady wage/supplemental income to their families' earnings from the farm. The wages were okay for the region. Then they were gone.

Those may not be the best jobs in the world with the greatest career trajectory, but they are jobs that Americans WILL do.

Hekate

[senseandsensibility]

3. Whoa

Is this their new policy? All calls answered in the US? Or was this just a fluke?

[KaryninMiami]

5. Happened to me too- on Saturday- she was in North Carolina

I was very surprised and she was well trained and did an excellent job in calming me down about my concern that I misplaced my card or left it in my office.

[AnArmyVeteran]

6. Have you thought maybe they are renaming towns in India?

I heard of manufacturers having products made in 'Usa' a city in Indonesia I believe. Of course they labeled everything as 'Made in the USA', but not the real USA. Corporations are always looking for ways to deceive the consumer.

I'm glad you received good customer service but maybe there's a place near Bangladesh named North Carolina. :). One time I called customer service and I was transferred to five different people in five different countries. I had to reexplain my problem each time I got a new person on the phone. I'm glad some people get lucky.

[Omaha Steve]

11. Made in must declare the country not city by law

Phone calls are FTC. I learned those rules when I was a phone sales rep years ago. It was Missouri.

[Dr.Phool]

8. I had to call Straight Talk-Verizon about my dad's cell phone today.

"Press One for English".

OK, Person comes on line, Can barely speak it, couldn't understand it, and had me swearing under my breath.

[Better Today]

10. So instead of lying about their names to sound like Americans, they're now

also lying about where they are? How inspiring. Seriously if these foreign call centers who tell the CSs to sound as "American" as possible with fake American sounding names, and that was after everyone was complaining about not being able to understand people at the call center. So now we have uproars over call centers not being in the USA, and gee magically now the CSs are in the USA?

OmahaSteve, you've never struck me as naive before, I'm surprised you're falling for this. Perhaps you are right and it is really in Missouri, but I seriously doubt it and I think you've been had.

[old mark]

12. I don't care where their customer sevice is located - the last card offer I got from Citi

had a rate of 24.9%, and they can shove that where the sun don't shine.


mark