Since you already had one problem with this servicer I think you might need this info.
For the most part you have been given good information, however depending on how long it has been since the mortgage was originated, you could possibly have grounds for complaint IF on application the mortgage servicing disclosure showed that the lender wasn't going to sell your mortgage. Things do change, so the timing is an issue, but you can cause the original lender severe pain if they said they weren't going to sell and you file an official complaint and it turns out that the lender was providing inaccurate federally-required origination disclosures. But if it's been years it won't matter.
HUD maintains a helpful page with information about a consumer's rights involved in a servicing transfer. This is it. Note that the current notice period is 15 days:
http://www.hud.gov/offices/hsg/rmra/res/rightsmtgesrvcr.cfmThis is a very useful page if you have problems with the servicing of your loan. It includes a sample complaint form:
http://www.hud.gov/offices/hsg/rmra/res/reslettr.cfmand how to make a qualified inquiry that will kick in the Section 6 requirements. Since you have already had problems, you probably want to read through that and save yourself a copy of the sample. Once you do that, they have 20 days to respond in writing and 60 days to fix it, and getting a Section 6 letter should really kick them in the pants. If they don't comply, you can file a complaint and you can file a civil suit, so it is worth following this procedure.
On the main page you will also see links with info about PMI, etc.
http://www.hud.gov/offices/hsg/rmra/res/respa_hm.cfmPMI (mortgage insurance) must be dropped once the loan to value ratio drops to 78%. This is something of a common violation.
There is also information about escrow rights and how to stop escrow abuses, so you might want to save those links or at least read through them once.
When the mortgage has been paid off, the servicer must file a document (usually called a Satisfaction) in the land records.
You may also have specific rights under state law.
The federal cheat sheet:
Federal complaints under RESPA:
Director, Office of RESPA and Interstate Land Sales
U.S. Department of Housing and Urban Development
Room 9154
451 7th Street, SW
Washington, DC 20410
Email
Phone: (202) 708-0502
Section 6 - Complaint resolutions (for a violation of Section 6, you have three years for a lawsuit, and class actions are permitted.) Complaint can be about any servicer misdeed.
Section 8 - Fee misdeeds, including unearned fees, referral fees, and kickbacks. Three times cost. But threatening to file a federal complaint will normally resolve this problem. For example, the servicer can't charge you a fee for responding to your complaint or providing information to disprove your complaint.
Section 9 - Origination only, prohibits the borrower from being forced to use a particular title insurer. Right of suit isn't really limited, though, and it's three times cost.
Section 10 - Escrow. Currently actively enforced. HUD really does want to be informed if your servicer didn't send you the required annual statement or if the statement was inaccurate, and about any other misdeeds regarding escrow.
Basic escrow computation:
Total annual escrow = the total to be paid out that year, plus any shortage from the prior year, minus any overage from the prior year, plus a cushion which must be limited to 1/6th the annnual amount (two escrow payments). Divide by 12 for monthly payments.
They have to send you the accounting each year, and if they owe you at least $50, they have to refund it. A smaller amount must be applied to the next year's required escrow.
In most cases the escrow never goes down, so the overage doesn't apply. But in some states or localities property taxes may have dropped due to falling home values, and if so, this is a likely violation.