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I've told this story before, but I will NEVER forget it. Nor will anyone there that day.
Several years ago I was directly behind as a very brusque TSA agent pulled an older (probably late 60s) and overweight woman out of line directly in front of me... She was loaded down with her carry-ons and a bit flustered and confused by the commotion. Apparently the under wire of her bra set off the detector as she squeezed through. Two TSA males came up and loudly demanded that she take off her cardigan, yelling commands to "get it off" and for her to "hurry up..." The woman was large breasted and you could tell she was reticent to take off her cardigan to expose only the shell top underneath... While there was a woman TSA agent a couple of agents away, the security lines were not unusually long, and they could easily have either called her over or let the woman go behind a screen, these two kept yelling at her to hurry up, grabbing her arm to pull her toward the front. As she struggled to get her sweater off with one agent yelling and the other grabbing at her arm, the connector to her bra caught and popped open. Her shell top drooped down-- exposing her breasts in front of these two agents and the entire line behind her. Her wail of embarrassed agony, followed by a release of tears, was met by snickering by the male agents.... It was so devastating and so unnecessary that the line behind fell silent in shared agony, while I and several other women wiped away tears of sympathy of our own.
I wanted nothing more in my life right then but to get involved and take on these asshole excuse for security officers, but was just as powerless as the woman to these arrogant bastards... Sadly, my flight was close to leaving and I couldn't even wait behind to try to comfort the woman. I have always hoped that some kind stranger was able to do so. That act of absolute and unnecessary cruelty is one I will never forget.
There may be some, especially younger males who don't see what the big deal is in terms of this woman's treatment. If so, I challenge them to think how they would feel seeing this happen to their mother--or their grandmother-- as they stood by powerless to intervene. I know there were some older men in line mumbling "what they'd like to do to these insolent kids," but like me, were unable to do anything.
So, I call out those DUers who have become blanket apologists for TSA. While I don't doubt there are some professionals, the entire construct-- policies, procedures, methods, training, and employee screening, is so lacking and has few controls. It is a recipe for abuse, IMO. Whether or not it is "effective" remains to be seen.
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