is because the original author of the email didn't want people reading the survey where the numbers were reported.
Please read this report from the Commonwealth Fund:
http://www.commonwealthfund.org/Content/Surveys/2008/2008-Commonwealth-Fund-International-Health-Policy-Survey-of-Sicker-Adults.aspxThe 2008 survey of 7,500 chronically ill patients in Australia, Canada, France, Germany, the Netherlands, New Zealand, the United Kingdom, and the United States included adults who had a diagnosis of at least one of seven chronic conditions.
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Only one-quarter (26%) of U.S. and Canadian patients reported same-day access to doctors when they were sick—and one-fourth or more reported long waits. In contrast, about half or more of Dutch (60%), New Zealand (54%), and U.K. (48%) patients were able to get a same-day appointment.
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U.S. patients were the most likely to find it very difficult to get after-hours care without going to an emergency room: 40 percent said it was very difficult, compared with only 15 percent in the Netherlands and Germany, the lowest rates of any country on this measure.
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In the past two years, 59 percent of U.S. patients visited an emergency room; only Canada had higher rates (64%). In both countries, one in five said they went to the ER for a condition that could have been cared for by a regular doctor if one had been available.
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In contrast to long waits for primary care, U.S. patients reported short waits for specialists. Three-quarters of patients in the U.S., as well as more than two-thirds in the Netherlands and Germany, were able to get an appointment with a specialist within a month. Waits for specialists were longest in Canada, New Zealand, and the U.K.
Errors, Poor Care Coordination, and Perceptions of Wasteful or Inefficient Care
One-third of U.S. patients —more than in any other country—reported either being given the wrong medication or dosage, experiencing a medical error, receiving incorrect test results, or facing delays in hearing about abnormal test results. Patient reports of any error were lowest in the Netherlands (17%), France (18%), and Germany (19%). Indicating inadequate tracking systems, U.S. error rates were particularly high for delays in patients getting abnormal test results.
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U.S. patient experiences indicate often poorly organized, duplicate, or wasteful care:
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One third of U.S. patients (34%) experienced a time when either test results or medical records were not available or tests were duplicated, significantly higher than all other countries and more than double the coordination gaps reported in the Netherlands (14%).