TSA has met the enemy -- and they are us (video and poll)

[Yeahyeah]

http://www.cleveland.com/business/index.ssf/2010/11/tsa_has_met_the_enemy_--_and_t.html

Sunday, November 21, 2010, 8:32 AM Updated: Sunday, November 21, 2010, 8:32 AM
Kathryn Kroll, The Plain Dealer

How did an agency created to protect the public become the target of so much public scorn?

After nine years of funneling travelers into ever longer lines with orders to have shoes off, sippy cups empty and laptops out for inspection, the most surprising thing about increasingly heated frustration with the federal Transportation Security Administration may be that it took so long to boil over.

The agency, a marvel of nearly instant government when it was launched in the fearful months following the 9/11 terror attacks, started out with a strong measure of public goodwill. Americans wanted the assurance of safety when they boarded planes and entrusted the government with the responsibility.

But in episode after episode since then, the TSA has demonstrated a knack for ignoring the basics of customer relations, while struggling with what experts say is an all but impossible task. It must stand as the last line against unknown terror, yet somehow do so without treating everyone from frequent business travelers to the family heading home to visit grandma as a potential terrorist.>


Thank you for voting!
Yes, enough is enough. Next trip, I drive. 68.99% (2,796 votes)

I don't like it but I have to fly anyway. 11.92% (483 votes)

No, it's worth the hassle to make the trip. 4.05% (164 votes)

No, I'm in favor of anything that makes a risky business safer. 11.55% (468 votes)

Other: 3.5% (142 votes)


Total Votes: 4,053


> http://www.youtube.com/watch?v=X1vmcJVIErA&feature=player_embedded