a few days after we canceled Vonage i suffered a catastrophic injury, i spent the next year and a

[sam sarrha]

half in repeated surgeries, torturous therapy... it all ended in an amputation of my hand...

off and on i was attempting to cancel their service and thought i had several times.. to make a long story short.. i finally got them to refund the money for a year and a half, them later i get a call from a collection agency for unpaid $32..apparently the closing fee.. and they owed me over $300. so i start it all over again 1/2+ hour, they say i can take $189 in 5 minutes or maybe get nothing.. i told him that was Extortion..

seems Cable phone service didn't call them.. but i went down there 5 times telling them to, they told me they called vonage who said i had to call them, i did.. they said if i canceled i lost my number.. went back to cable etc etc.. then i had a skin graft that left me crippled for 2 months.. and it messed up my arm, months of therapy on that and another surgery..that has totally ruined my health, wife had hip replacement, gall bladder surgery.. wife is losing her job this friday, we are foreclosing on the house.. severe depression, PTSD flashbacks, nightmares..

vonage got forgotten..

so.. am i screwed..? can they arbitrarily not pay me.. cause i didn't go belly up like a frightened puppy?

i am finally back to work, but it is an Airline based industry.. and i might soon be living in their parking lot.

i am being released soon by the doctor and i will try to sue the maker of the malfunctioning tool that messed up my hand.. i have no idea how to get a lawyer that wont screw me like the last 2. i was trying to see if i could get access to my union's attorney list, but i have never received a reply, my union rep at work said he would try, ..nothing yet. my depression is getting debilitating, work saves my sanity.

not looking fot legal advice.. only an opinion, a link

thanks

[Q3JR4]

1. You can call Vonage again

and escalate it as far as you can until you talk to someone who'd be willing to help you. If that doesn't work then I'd recommend writing a concise and clear email detailing your story, your complaints, and what you'd like them to do for you. Then go online to http://www.vonage.com/corporate/corp_contact.php and send your email to the vonage board of directors. Could also file a claim with the BBB (I would do this no matter what else you decided to do).

If you want to put a little more money into it you could file a lawsuit in small claims (http://law.freeadvice.com/resources/smallclaimscourts.htm) and then make them pay you what they owe you plus the cost of filing the claim as part of the settlement that they may offer you the day before.

Q3JR4.