A recently acquired SPRINT tip

[LibraLiz1973]

I've had Sprint for 10 years and have never had a problem with service.
I always have excellent reception and I've probably dropped 20 calls in the entire
decade I have had the service.

Last June I bought the Samsung Blade.


The phone had bad battery life- I averaged about 2 days between charges.
So I decided to upgrade again and this time bought the Motorola Red Razr
in April.



This was by far the WORST phone I've ever had. It would hold
a charge for about 15 hours. And that was ONLY if I made or received NO calls.

I called Sprint customer service and dealt with several people who barely spoke english.
Not one of them was helpful.

I did research online (Wish I had done that BEFORE buying the phone)
and found that alot of people had problems with the Red Razr for the same reason that I had.

But during my online research I read a suggestion by someone that said
when you have problems with sprint, DO NOT CALL THEM- WRITE THEM!
So I logged into my sprint account online and emailed them the problem.
Within 24 hours someone got back to me & 48 hours after that I had a brand new phone
delivered to me via FedEx.

I got the Samsung M510 and it is the best cell phone ever.


I now go A WEEK (!!) between charges. Very very happy with it.

So in the future any of you that are Sprint customers REMEMBER-
don't call, write. It works!

[marions ghost]

1. A happy ending...

:thumbsup: congratulations! (I feel compelled to offer support-group type encouragement)

Seriously--very informative, thanks.

[Coyote_Bandit]

2. I agree

I kept getting solicitation calls from them to add additional phones to my plan. Kept asking to be removed from the call list. Kept getting the calls. Called customer service several times about the problem. Regardless of what I did I kept getting the calls. Finally I emailed. Haven't received any solicitation calls since.

[displacedtexan]

3. Good to know.

Sprint has been texting me weekly with advertising crap messages.

[NMDemDist2]

4. hubby had TWO blades and the exterior volume switch kept breaking

he has a black Razor now and it's working good for him.

my trick is to tell them to cancel the service, they switch me to the 'retention unit' who can wheel and deal to keep your business

:rofl:

[FloriTexan]

5. Sprint customer service is terrible.

You can have Sprint turn off all texting. Sprint will charge you for each one you read, even if its from Sprint.

One day I relized that if me or my husband tried to call our home number from our Sprint cell phones we got a message that said our home phone was disconnected. First I called home phone provider who said it wasn't on their end, then moved to Sprint. It took Sprint 3 weeks to figure out the problem. I finally told them they had 24 hours to fix it or I was going to use it as a reason to get out of my contract. Viola! That did the trick. Now I'm getting survey/telemarketer calls from a company called Scarborough Research. Not only was it after 9 pm, My home, cell and office phones are on the Do Not Call list. Scarborough said the DNC list didn't apply to them (huh?) so I called Sprint to find out why I was getting these calls on my cell. I spent 30 minutes on the phone with a rep who said she would check the option on my service that would stop these calls. Then she said it was already checked. I asked her to have a supervisor return my call. She said they would call between 9-5 the next day. The call I got wasn't from a supervisor but a Sprint automated survey asking how well customer service responded to my call. I failed them and left a detailed message why they failed. Then someone called me about the failed survey. It took 30 minutes for me to explain they failed because a supervisor never called me back.

When my contract is up in July I am moving on. Will probably go with Verizon because I can share my minutes with my GM carphone/Onstar.