MetLife's costly customer-service lesson

[Omaha Steve]

http://opinion.latimes.com/opinionla/2011/09/metlife-lausd-vladovic-dental-contract-canceled.html

September 6, 2011 | 1:38 pm

What happens when you combine the mentalities of "All politics is local" and Yelp?

If you're the Los Angeles Unified School District, you get a healthcare toothache.

As The Times reported Monday:

A Los Angeles school board member persuaded his colleagues to kill a multimillion-dollar contract with an insurance company last week after he claimed he was wrongly billed and then received lousy customer service.

In the blue corner we have MetLife, one of two dental insurance providers for the LAUSD that covers about 100,000 current or former district employees.

In the red corner, disgruntled board member Richard Vladovic.

The dispute, in a nutshell:

FULL story at link.

[Omaha Steve]

1. Kick