Reply #18: Yeah, IF the CompUSA general manager honors the instant rebate

[Awsi Dooger]

One year ago in Las Vegas, asshole general manager Steve Thompson did not. And I'm still seethed.

It was an offer very similar to this one, Maxtor hard drive with promise of a $50 instant rebate emblazoned in the ad. I printed the ad, brought it to CompUSA, and Steve Thompson blatantly refused to honor it. He didn't even have the decency or guts to come to the register himself, depite pleadings from the girl who was at my register.

Instead, Steve Thompson sent one robotic messenger after another to deal with me. They memorized his pathetic rationalization, offering nothing but store credit on a subsequent purchase. I defied them to find justification of that in print, instead of an instant rebate. They could not, and finally conceded it was Steve Thompson's manipulation alone.

When I finally confronted Thompson, he claimed not to know the address or phone number of the national headquarters. Not until I planted myself in his office and refused to leave did he miraculously summoned the info from his Palm Pilot, taking all of 15 seconds.

I sent a detailed 6-page compaint to the national and regional offices. They contacted me by phone and mail, emphasizing that Steve Thompson had been "severely reprimanded", whatever that meant. I was finally granted the instant rebate price on the Maxtor, plus an additional $50 in store credit. I used both at the CompUSA in nearby Henderson, with a general mamager and employees who could not have been more polar opposite than Steve Thompson.