Reply #6: Maggie, you seem to be doing everything right. Try the following steps...

[VOX]

1. Run Ad-Aware. Before running it, get the latest definition file from http://www.lavasoftusa.com/. Make sure you have a check mark next to SCAN MEMORY, DEEP REGISTRY SCAN and all fixed drives (usually C: and D:). You may need to run it twice before it shows all clear.

2. Next, run MSCONFIG. To do this, go to Start > Run, then type MSCONFIG, then click OK. When it appears, click on the Startup tab. Look for anything suspicious. If you don't know what to look for, write down the list of programs shown, and google them -- you'll quickly see what doesn't belong.

3. You can get more tips from http://spywaresucks.org

Let us know how it goes!