Walmart accused of shortchanging customers

[oregonjen]

Another reason to dislike Walmart...


http://www.katu.com/living/shopping-style/Walmart-accused-of-shortchanging-customers-on-gift-receipt-returns-134377893.html

PORTLAND, Ore. - An undercover investigation by the Problem Solvers reveals a major retailer may be shorting customers money when they try to return merchandise with gift receipts.

A gift receipt does not display the purchase price for merchandise, but it should allow the gift recipient to return the product for a full refund of the price that the buyer paid.


In early October, she purchased 10 Halloween items from Walmart, knowing these same items likely would go on sale after the holiday. She also bought ghoulish garb at Target and Fred Meyer.

more at link...

[DainBramaged]

1. And I have it on good authority THAT THE CASHIERS regularly DOUBLE RING items

and if you miss it or leave the store and come back later claiming it was a mistake they refuse to refund your money.


Over ONE HUNDRED VIEWS and no other comments? How fucked is that?

[formercia]

4. Had that happen in the past.

also several good bargains when the data entry moved the decimal point in my favor.

If I spot a mistake in my favor, I most often notify the cashier, but not at Wally World because I know they will screw me again in the future.

[sarcasmo]

8. I have caught them doing it at other retailers so no surprise it would go on at Walmart.

[catabryna]

2. That's cause Walmart sucks!

That's the best I could come up with on a rainy Oregon afternoon. :)

[begin_within]

3. Then what purpose does the gift receipt serve at all, if it has no value?

[jtrockville]

6. It has great value to WALMART.

Who's side are you on, anyway?
Show some loyalty to the Waltons!

[guyton]

5. Do people really need another reason to never shop at Walmart? n/t

[Horse with no Name]

7. My experience with taking things back to Walmart

I took stuff back--they give you the lowest price no matter what you paid. I have lost hundreds of dollars over the years on this.

THEN I purchased some toys for birthday present gifts that I didn't use. Two things. I paid approximately $4 each for the toys. I was refunded $48 for each toy. I sat and thought a minute and then thought....that street goes both ways, put it in my pocket and moved on.

[WillowTree]

12. Another example of someone who operates on a "two wrongs makes a right" philosophy. Way to go!!

[Logical]

13. Wow, nice job of stealing! Congrats!

[Horse with no Name]

15. How is it stealing when they are just following their own policy?

Seriously? Stealing is putting something in my pocket and not paying for it.

I have purchased items in there that I paid full price for and then returned them, regardless of reason. I have received many times less than what I paid. HOWEVER, their policy is that whatever it rings up is what the return price is and I have suffered my own losses due to that policy. So one time when the pendulum sways MY way, I get accused of stealing?

So, when the shoe gets on the other foot...the corporatists on this board automatically defend the corporations! Way to go! Expected though...

[limpyhobbler]

9. I don't have love for Walmart but...

I don't have love for Walmart but I doubt they are doing it on purpose. It's probably a glitch in their computer programs and they are slow to fix it.

The front-line cashiers and customer service workers will know about it.

But if they try to tell the manager, will the manager want to listen? Probably not, because then he will have to turn around and report it to his boss.

It's a typical problem in some workplaces that problems go unreported because nobody wants to hear about them, because dumb bosses confuse identifying problems with creating problems.

The result is usually that people end up just not giving a shit about anything and hating their jobs.

[Logical]

14. I agree, I get tired of the DU stance against every big business.

[HopeHoops]

10. Oh, I am just SO shocked.

:sarcasm:

[adigal]

11. Since I haven't darkened the doors of a WalMart in 5 years

I wouldn't know their practices. Thank goodness.